Earlyface

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos – Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services Recruitment, Training, as well as Manpower supplies and Human Resource Management.

Tools SME/Engineer

Responsibilities

    Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
    Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
    Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
    Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
    Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
    Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
    Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
    Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
    Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
    Responsible for the schedule work

Senior Storage Engineer

Responsibilities

    Administer the IT storage infrastructure including provisioning of LUNs and Volumes to servers and Virtualized infrastructure etc
    Administer the Storage Area Network including managing and maintenance of the SAN fabric from host connectivity to the storage
    Design and build highly scalable storage systems solution
    Installation, setup and maintenance of backup environment, backup software and support backup and restore operations
    Track storage utilization
    Support with monitoring and reporting of system health/ performance of all nodes of the SAN fabric
    Monitor storage performance / quality and implements performance tuning to resolve performance issues
    Create and maintain documentation as it pertains to the storage infrastructure procedures and configuration
    Tape library configuration and tape management
    Report on necessary recommendations for additional storage resources or hardware and any improvements that increases performance and reliability
    Work as part of a team and provide 24×7 support with on-call rotation
    Responsible for the configuration and data backup operation of the centralized backup system for all backups.
    Responsible for the investigation and fix any backup issues.
    Work with vendors to perform incident troubleshooting and root cause analyze
    Clean up the storage media containing customers data before disposing or reuse of the storage media.
    Verify compliance of the operating conditions with company policy
    Correct, repair or replace the damaged external storage media.

Skills and Capability Requirements
Qualification:

    Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

    Minimum of 3 years experience in administer/architect/engineering enterprise class storage solutions

Knowledge & Skills:

    Working knowledge with multiple storage solutions (NetApp, Oracle, EMC)
    Working knowledge with provisioning, maintenance, troubleshooting of enterprise storage systems
    Working knowledge with Fiber Channel switches and routers
    Working knowledge with Data Replication, Data Protection and Virtualization Technology
    Ability to plan, document, and effectively implement projects and systems
    Excellent interpersonal and communication skills
    Good team player with a can-do attitude
    Good trouble shooting and problem solving skills
    Fluency in English and the local language (written and verbal)
    Advanced skills in Microsoft Office, Excel, Ms-word and Power Point

Senior UNIX and VMS Server Engineer

Responsibilities

    Technical Issues that cannot be solved by the L1 and requires an expert assistance to sort the issue within the SLA and Turn Around Time (TAT).
    Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and project/operational requirements in RISC servers (HPUX, AIX and VMS) environment, ensuring updates are performed, solving functional problems, and heeding the priorities of the user community – Experience – more than 2 year.
    Expert-level knowledge in UNIX system administration (HPUX, AIX, SUN) and VMS
    Capacity Planning for all the UNIX/VMS systems
    Supervise Hardware Installs and Perform Complex OS upgrades
    Deep knowledge on volume managers (LVM/SVM)
    Knowledge on Virtualization, LPAR, ESX VMware.

Skills and Capability Requirements
Qualification:

    Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

    Minimum 4 years of Unix/VMS along with cluster setup – systems administration or hands-on experience is a must
    Knowledge & Skills
    A Good understanding of UNIX-based operating systems, especially enterprise level HP UX/AIX/Linux/VMS distributions, including system installation / configuration, file system concepts, resource monitoring, user administration, kernel tuning, package management, and process control / management
    Good Hardware Knowledge of HP BCS or, IBM AIX Servers, HP VMS is a must.
    Good Knowledge on Virtualization, LPAR, ESX VMware
    Excellent interpersonal and communication skills
    Good team player with a can-do attitude
    Excellent trouble shooting and problem solving skills

Monitoring Executive

Responsibilities

    Responsible for overall operation business, application and system monitoring, applying Event Management Process
    Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
    Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
    Responsible for generating collective reports of problem management
    Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

    Bachelor’s or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

    At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA’s
    Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
    Working experience of team leading, and have worked on a Service Desk
    Knowledge & Skills
    Proven skills in managing a service desk; support monitoring team if necessary
    Knowledge of implementing SLA’s and best practice is preferred
    An understanding of Incident Management and Service Delivery would be beneficial to the candidate
    Excellent verbal and written communication skills in English and local language

Senior Windows and Linux Server Engineer

Responsibilities

    Technical Issues that cannot be solved by the L1 and requires an expert assistance to sort the issue within the SLA and Turn Around Time (TAT).
    Experience with VMWare ESXi 4.x, ESX 4.x, vSphere
    Advanced Windows server administration, security and troubleshooting, such as Active Directory, GPO management, and network authentication
    Creating realistic testing scenarios and scripts to use before and after equipment and software version upgrades – Proxy configuration and security binding etc.
    Working with and troubleshooting Conducting on-going system audits to evaluate the utility and efficiency of systems hardware, software and communication components to meet the business needs.
    Gather necessary data for issue replication, problem determination and/or escalation

Skills and Capability Requirement
Qualification:

    Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

    Minimum 4 years of Linux or Windows along with cluster setup – systems administration or hands-on experience is a must

Knowledge & Skills:

    Deep knowledge in Windows Server 2003, 2008 deployments, RHEL , CentOS, Ubuntu
    Deep knowledge in VMWare ESXi 4.x, ESX 4.x, vSpher
    Protocol level – all/few of the following,: SMTP, SNMP, SNTP, POP, FTP, SSL, SSH, HTTP, HTTPS, telnet, SFTP, DNS, RDP, TCP, ICMP, and UDP.
    Extensive experience managing server based applications
    Ability to plan, document, and effectively implement projects and systems
    Excellent interpersonal and communication skills
    Good team player with a can-do attitude
    Excellent trouble shooting and problem solving skills

Database Administrator

Responsibilities

    Proactively monitor the critical database systems and ensure minimum downtime
    Maintenance and improvement of databases including installation, configuration, upgrade, patches and bug fixes
    Performance tuning, including database/query tuning and re-writing SQLs
    Database development including writing and reviewing stored procedures
    Plan and execute Backup and recovery including disaster recovery and replication
    Database refreshes, data masking and schema patches
    Develop and maintain database standards
    Handle problem escalation with vendors as appropriate
    Oversee database security
    Work as part of a team and provide 24×7 support with on-call rotation
    Provide support to Junior Database Administrator to resolve issue.
    Create knowledge base for DB Administrator on issue and resolution.
    Managing the Junior Database resource and assigning work.

Skills and Capability Requirements

Qualification:

    Bachelor’s degree or above in Computer Science, Information Technology or related disciplines
    Mandatory to have Oracle /DB2 /SQL Server/My SQL & Unify Certification.

Experience:

    Minimum of 6 years of experience in database administration, relational database design and data warehouse applications and ETL processes etc
    Knowledge & Skills
    Knowledge in managing very large databases instances.
    Identifying and execute the RDMBS upgrade.
    Working knowledge in cluster and HA environment.
    Installing and configuring report service.
    Ability to find server bottleneck.
    Database hardening experience.
    Telecom domain knowledge will be an advantage.
    Experience with DB consolidation.
    Expert level skills in SQL & Shell scripting
    Exposure to Database Audit.
    Ability to plan, document, and effectively implement projects and systems
    Excellent interpersonal and communication skills
    Good team player with a can-do attitude
    Excellent trouble shooting and problem solving skills
    Fluency in English and the Spanish language (written and verbal)
    Advanced skills in Microsoft Office, Excel, MSWord and Power Point.

Service Level Manager

Responsibilities

    Determine and document requirements for new or changed services in SLRs, and manage and review them through the Service Lifecycle into SLAs for operational services
    Monitor and measure service performance achievements of all operational services against targets within SLAs
    Produce service reports
    Conduct service review and instigate improvements within an overall Service Improvement Plan (SIP)
    Review and revise SLAs, service scope OLAs, contracts, and any other underpinning agreements
    Develop, maintain and operate procedures for logging, acting and resolving all complaints, and for logging and distributing compliments
    Make available and maintain up-to-date SLM document templates and standards.

Skills and Capability Requirement
Qualification:

    Bachelor’s degree
    An Advanced degree in Management or Law may be substituted for two years of experience

Experience:

    At least 5 years of experience from Managed Services, Management Consulting or Project Management within the Telecom or similar industry

Knowledge & Skills:

    More than 3 experience in managing SLAs is preferred
    Understand portfolio and relationship to service delivery and able to handle situations when customer demands services outside scope of contract.
    Good knowledge and understanding of applicable parts of Huawei´s services product portfolio and delivery processes
    Good knowledge and understanding of Huawei’s client business situation
    Excellent Customer Relationship Management skills
    Proven negotiation skills
    Excellent verbal and written communication skills in English and the local language
    Advanced skills in Microsoft Office, Excel, MSWord and Power Point

DC Facility Management Leader

Job Description

    The DC facility leader will manage the team to complete the following service:
    Preparing physical facilities in line with industry best practices and Customer guidelines (ISO Standards and DCIM Standards).
    Co-ordinating the resolution of raised floor equipment.
    Managing and monitoring of power/cooling for the respective facilities.
    Implementing effective energy management schemes to reduce environmental costs related to fuel, electricity & cooling, with demonstrable reductions in costs.
    Conducting data centre and rack space planning including rack placement and floor plan design for existing and new data centers.
    Developing and Maintaining physical configuration plan for the infrastructure assets
    Manage and co-ordinate equipment install/moves and changes to all hardware.
    Manage, co-ordinate, install and conduct the de-installation of hardware equipment.
    Manage and co-ordinate the physical access control of the data centres and remote computer rooms in accordance with the agreed security practices.
    Manage, co-ordinate, install and maintain data centre cabling (Fiber, UTP, infiniband and other).
    Conduct daily data centre inspections, and conduct corrective steps to remediate equipment that is faulty for all equipment, including, but not limited to:
        Power and cooling equipment
        Server hardware
        Networking and SAN hardware
        Storage hardware
        Building monitoring systems
        Cabling
    Inspection and management of fire suppression equipment, maintained by facilities management, issues should be reported and managed to completion.
    Advisory and design of data centre facilities for both existing and new data centres that may be commissioned throughout the life cycle of the contract.
    Capacity management of data centre facilities.
    Conduct physical equipment moved between data centres as required

Senior Network Engineer (L2)

Responsibilities

    Establishes and maintains production and corporate network by configuring/upgrading network hardware
    resolve complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures.
    Maximizes network performance by monitoring, troubleshooting network environment
    Maintain secure network by establishing and enforcing policies
    Ensure continuous improvement in network infrastructure uptime, stability, security and documentation
    Keep existing infrastructure support documentation up to date.
    Create network infrastructure support documentation where it does not exist.
    Attend day/weekly meetings to discuss problems, processes, etc.
    Be able to resolve daily issues within SLA.

Skills and Capability Requirement
Qualification:

    Technology-focused bachelor’s degree, certification (CCNP/CCIE) or commensurate experience.

Experience:

    4+ years of experience with administration, implementation and troubleshooting of IP network. Cisco experience is a requirement

Knowledge & Skills:

    Proven experience with designing solutions that meet industry best practice standards within complex network environments.
    In-depth knowledge of network technologies at all layers of the OSI reference model:
        LAN and WAN physical access technologies
        Switching protocols (MPLS, spanning-tree, 802.1ad, VLANs, 802.1q, etc.)
        Routing protocols (BGP, OSPF, static routing, etc.)
        IP, TCP and UDP based applications and protocols
        Expert level firewall appliance experience (Checkpoint, Cisco, Juniper/Netscreen, etc.)
        Expert level network loadbalancing appliance experience (Cisco, F5, etc.)
    Demonstrable understanding of how diverse systems and technologies interact in a complex network environment.
    Complete understanding of VPN/transport encryption technologies:
    IPSec
    SSL
    DMVPN
    GET VPN
    SSH tunneling
    Expert ability in creating and reading network trace packet captures.
    Expert ability in creating standardized network infrastructure documentation.
    Ability to maintain a professional demeanor when placed in high-stress and high-pressure situations.
    Ability to work efficiently and effectively in an environment with little day to day task based direction.

EUS Support Leader

Job Description
The leader will manage the team to complete the following service:

    Troubleshoot and resolve network access and server issues.
    Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
    Install and configure operating systems and other business related software on End User computing devices.
    Ensure all client applications are at the current software patch levels in line with the Customer’s Enterprise software Update policy.
    Configure, set up and troubleshoot e-mail access.
    Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
    Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
    Detect, diagnose and correct computer hardware, software, and peripheral errors.
    Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
    Plan, schedule and execute preventative maintenance of computers and peripherals.
    Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

Method of Application

Applicants should send their CV’s to: dorcas@rutotechintl.com, bunmi@rutotechintl.com