Earlyface

    Specialization Customer Service Jobs In Nigeria
    Industry Trade / Services
    Job Type Full Time
    Experience 2 year(s)
    Qualification HND, Bachelor’s Degree
    Location Lagos

Marcel Group of Companies is one of Nigeria’s largest privately owned, home grown enterprises. The group has a diverse portfolio of companies that is supported by a strong workforce whose objectives are to assist its clients to achieve their growth aspirations by providing intelligent Engineering Services in the Oil and Gas sector, Strategy Blueprint in Logistics and Haulage and Estate Management; delivering expertise and business operation improvement capabilities for a better tomorrow.

Job Title: Customer Service Officer

Job Description

    Customer invoice enquires
    Customer database management.
    Handling customer enquiries and issues for segmented and non-segmented customers.
    Inter and intra department coordination.
    Attend to mail communications- ensure prompt and effective communication .Ensure clear differentiation between internal correspondence and external correspondence.
    Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
    Act as in-house sales back-up.
    Ensure arrival notices are sent timely.

Special Skills Required

    Communication and probing skills.
    Problem solving skills
    Inter Personal skills.
    Reporting writing / reporting skills.
    Ability to multi-task
    Excellent IT skills.

Qualification

    Candidates must possess HND or B.Sc in any Science or Social Science related discipline.

Method of Application

Applicants should send their resume to: hr@marcelgrp.com