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Author Topic: Fresh Job Opportunities in the Hospitality Industry  (Read 82 times)

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Offline JEFFREY96

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Fresh Job Opportunities in the Hospitality Industry
« on: September 11, 2016, 08:32:11 pm »
Bradfield Consulting – Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest is looking to recruit people to fill the following positions:

Job Title: Guest Relations Manager
Location: Abuja
Job Details

You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

RESPONSIBILITIES

    Ensure and provide flawless, upscale, professional and high-class guest service experiences
    Analyze customer feedback and provide strategic direction to continuously improve overall rating
    Respond to guests needs and anticipate their unstated ones
    Expect and react promptly to guests’ requirements and inquires
    Actively listen and resolve guests’ complaints
    Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
    Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
    Promote all amenities, conveniences and programs offered
    Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
    Appraise team’s performance and produce reports
    Examine activities logbook, assign tasks appropriately and implement control schedule daily

SKILLS AND COMPETENCIES

    Good communication skills both written and verbal, with the ability to complete relevant paperwork.
    Planning and organizational skills
    Previous supervisory experience

EDUCATION AND EXPERIENCE

    BS degree in hospitality management, business administration or related field
    At least 5 – 7 years’ experience in the hospitality industry
    Proven working experience as guest relations manager
    Working experience in hospitality
    Adequate knowledge of personalized services principles and processes
    Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
    Familiarity with industry’s latest trends
    Hands on experience with guest relationship management software

Application Deadline:
Not Specified

How to apply:
Interested and qualified candidates should apply below
APPLY NOW
   
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