Franchise Retail Operation Manager 9mobile
9mobile's vision is a world where people's reach is not limited by matter or
distance; a world where people will effortlessly stay in touch with family and
friends; a world where businesses of all sizes can reach new markets without the
limitations of distance and travel.
Position: Manager, Franchise Retail Operation
Job SummaryExecute the 9mobile Franchise Strategy and ensure alignment with the overall
retail strategy of acquisition of higher value subscribers and delivery of
exceptional customer experience
Manage the Franchise operations and performance whilst ensuring adherence to
quality standards, Policies and processes
Principal Functions
Identify suitable locations for Franchise Experience Centres and evaluate
potential opportunities, preparing the requisite business cases for management
approval
Ensure the proper execution of Franchise Rollout objectives
Ensure timely implementation of Franchise store rollout programs according to
set targets
Monitor the performance of the Franchise Experience Centres and evaluate the
profitability of the Franchise Experience Centres monthly, quarterly and yearly
Support Franchisees in the development of tactical initiatives to drive footfall
and sales into the Franchise Experience Centre
Ensure the development and deployment of risk management profiles and early
warning procedures/mechanisms to ensure the protection of 9mobile interests
and mitigate risks for the Franchisees
Manage the integration of the Franchise strategy with the overall Consumers
Sales & Service strategy
Integrate activities of various departments (retail marketing, customer care,
supply chain, finance and segments) to support the smooth running of the
Franchise Experience Centres
Facilitate and co-ordinate the selection process for Franchisees and ensure it is
in line with the laid down procedures.
Ensure compliance with Franchise and Service Level Agreements
Maintain awareness of market trends, customer needs and competitor initiatives
and devise strategies to optimally utilize market opportunities within the
franchising space
Co-ordinate the various internal departmental activities to support rollout of
Franchise Experience Centres
Liaise with Retail Sales Operations on Franchise Store activity reporting
Manage 3rd party relationship and requirements
Manage the interface with the Regional Retail Sales, Retail Marketing, Customer
Experience, and Customer Care and Support teams
Implement Franchise support and execution capability within 9mobile
Manage the 3rd party relationship and requirements.
Manage escalation and resolution of Franchise operations issues
Advise internal stakeholders on direction and policy towards Franchise Strategy
and Rollout
Advise the owner operator on the varied issues that affect Franchise operations,
performance and profitability
Ensure the integration and proper alignment of 9mobile and Franchisee
organizations
Educational Requirements
First degree or equivalent in a relevant discipline.
Experience, Skills & Competencies
6-8 years experience in telecoms retail operations or FMCG Industry with at least
3 years in a supervisory role.
Proven experience in Small Scale Enterprise Business models, financial
management and profitability
Professional qualifications and training in Project Management (P.M.P or
PRINCE2) is mandatory
Good Knowledge of the telecoms retail industry.
Proven experience in implementing store rollout programs,
Proven experience in developing policies, procedures and methodologies
Highly developed verbal and written communication skills; excellent
communicator with strong presentation and facilitation skills.
Strong interpersonal and leadership skills
click here to apply