Earlyface

Overview

S&S Hotels and Suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivaled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

We are recruiting to fill the position below:

Job Title: Customer Care Personnel

Location: Lagos

Job Description

    Improve customer service experience, create engaged customers and facilitate organic growth
    Take ownership of customers issues and follow problems through to resolution
    Set a clear mission and deploy strategies focused towards that mission
    Develop service procedures, policies and standards
    Keep accurate records and document customer service actions and discussions
    Analyse statistics and compile accurate reports
    Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    Keep ahead of industry’s developments and apply best practices to areas of improvement
    Control resources and utilise assets to achieve qualitative and quantitative targets
    Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.

Requirements

    B.Sc Degree in Business Administration or related field.
    Proven working experience as a customer service manager for smart phone
    Experience in providing customer service support.
    Excellent knowledge of management methods and techniques
    Proficiency in English.Working knowledge of customer service software, databases and tools.
    Awareness of industry’s latest technology trends and applications.
    Ability to think strategically and to lead.
    Strong client-facing and communication skills.
    Advanced troubleshooting

Application Closing Date
30th May, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV’s to: sshotelsandsuites10 5@gmail.com